We want you to love your ceramic pieces—but if something isn’t right, we’re here to help.

🔄 Returns

We accept returns within 14 days of delivery. To be eligible for a return:

• Items must be unused, undamaged, and in their original packaging.

• Return requests must be made by email before sending any items back.

Please note that custom-made or final sale items cannot be returned unless they arrive damaged or defective.

💥 Damaged Items

If your item arrives damaged, don’t worry—we’ll make it right.
Please contact us within 48 hours of delivery with:

• Photos of the damaged product and packaging

• Your order number and a brief description of the issue

We will offer you a full refund or a replacement, depending on your preference.

💰 Refunds

Once your return is received and inspected, we will notify you of the approval status. If approved, a refund will be issued to your original payment method within 5–7 business days.

📦 Return Shipping

Customers are responsible for the cost of return shipping unless the item arrived damaged or was sent in error. We recommend using a tracked shipping method to ensure safe return.

If you have any concerns or need assistance, please don’t hesitate to get in touch. We’re committed to making your experience smooth and satisfying.